Can you contact UPS, USPS, FedEx, etc. for me?
Once you have received your shipping confirmation email and/or tracking number, we are not able to make changes regarding shipping (address, speed, service, etc.). For any missing orders that show to…
Do you ship to APO, FPO, and DPO addresses?
We are more than happy to ship to APO, FPO, and DPO addresses! Please email email@example.com to arrange shipping , as we are not able to support this via our online store.
Do you ship to PO boxes (both inside & outside the United States)?
We do ship to United States PO boxes. Please select Standard Shipping (5-8 business days) at checkout. If you have an international post office box (e.g., Canada), please email hello@therapynotebooks…
Do you ship worldwide?
In order for your package to pass through customs, you MUST include your phone number in case a customs agent or shipping partner needs to contact you. Yes, we do ship worldwide with the exception of…
Is there more than one option for international shipping?
We do not have other international shipping options at the moment. We are exploring more affordable options and hope to have a solution soon.
My package was missing a book! What do I do?
Email firstname.lastname@example.org with your name, order number, and missing book and we'll make sure it gets to you!
My tracking shows the book was delivered but I never received it.
We are so sorry about this! Unfortunately this happens sometimes with carriers–they mark the shipment as delivered when it actually hasn't been. Please wait an additional 1-2 business days to see if…
When will my order ship out?
All orders process and ship within 1-2 business days.
Where are your warehouses located?
All orders placed before December 19th, 2022 will ship from Fayetteville, AR. Our fulfillment center for all preorders is located in Braintree, MA.
Where is my order?
Orders in the USA usually arrive within 5-8 business days and international orders arrive within 8-21 business days. If your order still has not arrived within this timeframe, please reach out to us…
Where is my tracking number?
Once a package has been shipped, you will receive an email notification with your tracking number. If you have not received the email (even in your “promotions” or “spam” folders), please email hello…
Will I be charged customs & duties?
In order for your package to pass through customs, you MUST include your phone number in case a customs agent or shipping partner needs to contact you. For international customers, all duties and tax…